Shipping & Returns

Processing

Returns or Exchanges

Once your order is received please allow between 5 and 7 Business days for processing (excluding weekends and National Holidays). After processing is completed, and the items have shipped tracking numbers will be sent to the email address provided immediately.

Items can be returned up to 7 Business days after the order was received (excluding weekends and National Holidays). We will ONLY accept returns if the items are received in the same condition as they were sent; including packaging etc. After the 7th Business day unfortunately, NO RETURNS will be accepted. Please contact us @ Riograndeurinfo@gmail.com for additional information regarding returns and we will be glad to help you.  

Shipping

Shipping depends on your location. Please allow up to 7 Business days for all US orders to be delivered and an upwards of 15 to 20 days for International orders.

 

*PLEASE MAKE SURE YOUR ADDRESS  IS ENTERED CORRECTLY AND INCLUDES COMPLETE STREET NUMBERS, APARTMENT NUMBERS, ABBREVIATIONS, BUILDINGS ETC..*

This is vital to ensure an effective delivery.

 

Once the package has fully shipped Rio Grandeur (The Flow of Greatness) is NOT responsible for any lost, stolen, misplaced packages or incorrect address information. At that point, check your shipping confirmation email for any mistakes, or contact your local postal office.